Users should be aware that VIA connection profile details are not carried forward after upgrading from VIA 2.0 to ClearPass OnGuard Unified Agent 6.1.1. Symptom/Scenario: If McAfee VE is running on Windows XP, the ClearPass OnGuard Unified Agent VPN will not work. Workaround: To continue to use VPN functionality, go to Administration > Agents and Software Updates > OnGuard Settings and select Install and enable Aruba VPN component from the drop-down list. Symptom/Scenario: Installing the ClearPass OnGuard Unified Agent removes an existing VIA installation.
Symptom/Scenario: In some cases, OnGuard fails to connect to the ClearPass appliance from a wired interface if the VPN is connected from a trusted network. Users should be aware that the OnGuard Agent for Mac OS X does not support bouncing of a VPN Interface other than the Aruba VPN Interface (version 6.1). Symptom/Scenario: ClearPass OnGuard will not be able get the correct status of 'Software Update' PM application on Mac OS X, if “Check for updates” and “Download updates automatically” are not toggled at least once. Symptom/Scenario: After anti-virus software is installed, the system must be rebooted before using ClearPass OnGuard. Symptom/Scenario: OnGuard does not support enabling or disabling the Windows Update Agent Patch Management Application. Symptom/Scenario: At times, OnGuard may fail to detect peer-to-peer applications, such as /uTorrent, on Windows 2008 R2. Symptom: On Mac OS X, the current version of the ClearPass OnGuard Unified Agent VPN component does not show some VPN-related information-for example, tunnel IP assigned by the controller, packet count, or diagnostic details. Workaround: Users should click Continue Anyway to proceed. Scenario: This might occur during the installation of the ClearPass OnGuard Unified Agent on Windows XP and Windows 2003 SP2. has not passed Windows Logo testing” might be displayed during installation. A warning message similar to “The software you are installing. Symptom: The hardware installation pop-up dialog appears to stop installing the ClearPass OnGuard Unified Agent for VIA+OnGuard mode. Symptom/Scenario: The OnGuard agent fails to collect health on Windows 8 if VMware Server 2.0.2.X is installed. Memory utilization for ClearPass OnGuard depends on the Health Classes configured and the type of Windows OS however, the minimum requirement for ClearPass OnGuard running on a Windows platform is 90 MB. You are here: Known Issues Identified in Previous Releases > OnGuard OnGuard
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